During the Covid-19 pandemic we will continue to review our procedure for carryout property visits, whether this be for viewings, check-ins, maintenance or check-outs. The following is intended to make both current tenants and prospective tenants aware of the steps we will be taking in everyone’s interests, including our staff and representatives.

We will continue to monitor legislative changes and the UK government guidance from the Ministry of Housing and Public Health England and update this page accordingly.

The below information has been updated based on the current Covid Alert Level 4 being in place;

If you’re self-isolating

If you’re living in a HMO and have symptoms of COVID-19 then you should inform us. Prospective tenants, agents, tradespersons and any of our other representative will not visit a property if they have been symptomatic. Find out how to notify us here

Property Visits

Step 1 – Text Notification

During our Business Hours we will issue an SMS notification to tenants.

HMO – For shared houses we will provide a minimum of 2 hours notice
Single Lets – For single/family let properties we will provide a minimum of 24 hours notice.

Please note: the SMS will be sent from our text messaging system for which we can only assume successful delivery.

Step 2 – PPE

Our agents will wear disposable gloves before entering a property. We will endeavour to maintain social distancing of 2 meters from tenants and for this reason we request that tenants either vacate the property. In the case of a HMO property, tenants can choose to remain in their rooms.

Step 3 – Post-Visit steps

We will close and lock rooms and doors as necessary to ensure fire safety and security is maintained, before leaving the property.

After leaving the property, gloves used during the viewing will be removed and retained by the user, and then appropriately disposed of.

Further information concerning the types of visits is available here


For further information or queries regarding this information, please contact us.