These Booking Terms are for the provision of accommodation services (‘Booking(s)’) by Us to You.

The Accommodation Unit, as specified on your invoice at the time of booking, will be either:
i) Room – exclusive use of bedroom with shared communal facilities e.g. kitchen and lounge
ii) Property – exclusive use of entire property

These Booking Terms are governed by English law and apply to all Bookings.

By making a Booking you are deemed to accept and be bound by these Booking Terms.

Accommodation Rules
The following Accommodation Rules must be adhered to during your stay, and failure to do so may result in immediate eviction from the premises and costs incurred to us, being recovered from you.
– All accommodation is strictly no smoking
– No Parties, Stag or Hen Groups – unless agreed between us and you by prior notice
– Be respectful of neighbouring residents at all time but especially when entering and leaving the premises
– No excessive noise or music. Please be aware that sound level monitoring devices may be in use within the accommodation.
– Facilities for disposal of waste are provided within all accommodation units. We reserve the right to charge for waste not disposed of in the appropriate facilities provided.
– Only the maximum number or people as specified on the booking confirmation can be accommodated at the accommodation unit.

Bookings
Bookings are made and a contract between You and Us comes into effect once We accept a reservation from You. We will only accept a reservation when We have confirmed Your reservation in writing (Booking Confirmation) and received either: (i) full payment of the total price or acceptance of our booking contract, which we will send to you at the time we receive your booking; or (ii) We have agreed to collect payment from You either on arrival or departure. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or at an earlier date, if so requested by direct communication between You and Us. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or any other payment type specified.

Prices
All prices include VAT where applicable at the current rate. Prices are per accommodation unit, per night unless otherwise stated. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). For a full list of our additional fees and services please visit our website https://sgpropertygroup.co.uk/other-fees-and-services/
*Please be aware that the prices quoted on our website are for guidance only and may differ at the time of request, and may depend on the specific property or accommodation provided.
Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and accommodation units shown.

Availability
In the rare case that We are unable to accommodate You as per Your Booking, we will endeavour to offer alternate accommodation by Us.

Arrival and departure
Check-in times are requested with Your Booking Confirmation. You must confirm this directly with Us by replying to Your Booking Confirmation.

In the event that You attempt to check-in at a different time, without prior arrangement, We reserve the right to cancel Your booking and retain any amounts We are entitled to retain, as stated in the Cancellation Policy below. The check-out time is also specified on Your Booking Confirmation.

Cancellations & Amendments
Should You change the number of guests, dates, room nights or room type (“Amendment”), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking may be cancelled.
No refund will be given for cancellations made within 30 days of your arrival date or during your booking.

Payment
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card, or any other payment type offered at the time of Booking or on check-in. Your card statement will display Us (or Our parent company or Our trading name if different or the Property Name) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us.

Liability
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control.
You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.

Data protection
We will process the information You provide to Us in accordance with the relevant data protection legislation. For the purposes of the Data Protection Act 1998 (“the Act”), the data controller is Us. We are registered as a data controller with the Information Commissioner’s Office with registration number ZA067558. A full copy of our Privacy Policy is available on our website here; https://sgpropertygroup.co.uk/about/privacy-policy/